FAQs

FREQUENTLY ASKED QUESTIONS

SHIPPING POLICY

We take great care in the quality of our products and do our due diligence with every order we deliver. Therefore, Elle Vie’s standard processing and shipping may take no more than four (4) business days from the day you ordered. Processing and  shipping times may be extended up to seven (7) business days during the holidays,  Tracking information will be shared once your order ships which will allow you to track your package each step of the way.

Should we not be able to honor our standard shipping policy, we will personally be in touch, via email or text, to give you up to date information on your order status.

 EXPRESS SHIPPING

Express orders are shipped via US Postal Service within 1 business day. Once the Post Office receives the order, it can take 1-2 business days for delivery.

For more information on the US Postal Service's express policy, click here. 

RETURN POLICY

Thank you for shopping at MyElleVie.com. Due to the nature of our products, we have a no returns, exchanges or refunds policy. Please contact us prior to ordering if you have questions. If your order is damaged, or you are missing items, please email us with your order number to help@myellevie.com within 10 days of delivery. We will respond within 24 business hours. Any reports of damaged items should be accompanied by a photo of the issue. This is a necessary step for our claims process.Elle Vie staff works tirelessly to create natural products that are safe, effective and meeting your expectations.  We pride ourselves on delivering excellent quality and want you to be 100% satisfied with our products.

All merch is final sale.

INTERNATIONAL SHIPPING

We, currently, do not ship internationally.  We do ship to all 50 United States and its territories, as well as APO/FPO and DPO.

HOW SOON WILL MY ORDER SHIP?

Transparency is an integral part of our customer service philosophy. Our shipping policy indicates that we strive to ship within 4 business days of your order. We always communicate with you when your order has shipped and invite you to track your order through the information provided when your order ships.

Also, get shipping updates via text message. Text ELLEVIE to 29071.

TRACKING MY ORDER

Upon placing your order, we provide tracking information to follow your package as it transports and transits on its way to you. If you did not receive tracking information please contact us at help@myellevie.com

IN PERSON PICK UP OPTION

Elle Vie Body Products’ headquarters are based in Dallas, TX. We are happy to offer an in-person pick up option for our local customers who follow the online instructions while ordering. 

When placing your order online make sure to select the PICKUP delivery option at check out. Once your order is available, we will contact you with details for pickup at our offices.


PRODUCT INFORMATION

PRODUCT SHELF LIFE

Elle Vie Body Products are made with carefully sourced, 100% natural, and preservative free ingredients. Therefore, we guarantee optimal quality within 6 months of receipt.

PRODUCT INTEGRITY

Because of the preservative-free nature of our whipped butters, they can be subject to melting. We strongly recommend that all our products are stored in a cool dark place, away from direct sunlight and elevated temperatures. 

MY BUTTER HAS MELTED

Our butters are sensitive to warm temperatures. Although its impact on quality and performance is minimal, we understand that you want to maintain the level of quality you expect from Elle Vie. 

Here is a tip! If your butter has become soft or has melted, simply store it in the refrigerator until it cools. The whipped texture may have changed but it will continue to keep you ash free!

PRODUCT SAMPLES

We are committed to researching new scents. That is why we periodically add free, button-sized samples to your orders to give you a sneak peak of what’s cooking at Elle Vie and getting your feedback through periodic surveys. 

If you want samples of our most popular scents in our collection, then our featured sample set offers you the freedom to discover our products without committing to a specific scent. Our sample sets also make for the perfect gift and introduction for people in your circle who don’t know what they are missing!  Click Here to View Our Sample Set


MISCELLANEOUS

WHOLESALE PRICING

We do not currently offer wholesale pricing.

MANAGE YOUR SUBSCRIPTION

You are in love with our products, have taken on a subscription but you’d like to make some changes.

If you didn’t create an account when you initially subscribed, an account must be created using the same email address you submitted when you requested your subscription. Only with an account can you log in to manage or cancel your subscription. When using your mobile go to the menu and sign in. If you are on a desktop computer, navigate to top right of the screen and sign in. Logged in?  Create an account here, sign in and now ready to make your desired changes.

Some available changes:

  • Swap, add or remove product(s)
  • Skip delivery for a Month
  • Cancel Subscription

SPECIAL ORDERS

Elle Vie has been honored to be part of many events and celebrations through custom orders of our sample tins. If you’d like to kick ash at your event, contact us for more information on special orders at info@myellevie.com. 

Special orders are considered on a case by case basis.